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Leading A Remote Team, With Love

This article is for you if you are faced with leading a remote team.  Especially if that is new for you.

Who is working at home?

Of course, there are those who cannot work from home under any circumstances.  Medical and emergency services.  And retailers – and those who restock the shelves.  This probably needs a whole separate article.

Then there are those people who already work from home occasionally, or often. Or all the time.  They already have set routines and are wondering what all the fuss is about.

New to Home Working

Finally, there are those for whom this is a novelty.

There may be some who think it is a chance for a release from being managed and will think about how they can use it to the best advantage.

But the vast majority will welcome being trusted.  They will be slightly nervous about the logistics.  And they will be keen to make it work so they can continue to do it sometimes in future.

What are people feeling?

People will be distracted and interrupted by family around them.  Some people will be sharing all sorts of advice – some of it fake – about coronavirus. Others will never mention coronavirus and will be “burying their heads”.

We all have concerns at the moment and we need to balance everything in our lives. We need to get work done to ensure we continue to have a job/business at the end of this crisis.  And we are also caring about ourselves and our families.  In particular, we are worrying about the more vulnerable people in our immediate circle.

Leading a remote team during the current situation

We need to balance the needs of our customers, clients, suppliers and teams, with our own needs, concerns and emotions.

Managers and leaders are critical in helping business to continue and the people within the business to carry on. Managers are key to keeping everyone updated. Their role is to help bring a sense of calm, rationality and peace.  In short – this is the ideal chance to manifest love and leadership.

We need to offer help, support and compassion. Whilst at the same time delivering value, maintaining services and processes.

How to cope with leading a remote team

You might think you are too busy and have too much work to deal with all this.  But managing your team is THE MOST important part of your job.  The people make the business and you cannot afford to lose them or their goodwill.

It helps if you recognise that there are many different reactions.  Others may not feel the same way you do, or as their colleagues do.

The principles of leading a remote team are no different from managing a team in person. The most important thing for a manager is to keep in regular contact with the team (phone, email, messenger, zoom, facetime, skype).  Listen to what they are (or are not) telling you.  Offer practical solutions where possible.

Have you thought about team meetings?  These are more important than ever, to weld a team together and enable them to collaborate.  You can set a regular time and date and hold the meeting by zoom or skype – some method where they can actually see each other is best.  And encourage them to contact each other regularly and keep you all in the loop.

Dealing with the negatives

Where things can’t be changed, be honest, but understanding.  Try to help people to come to terms with things which are impossible to change. Don’t promise things you can’t deliver.

People are going to be struggling with all kinds of anxieties.  It is helpful if you canlag up counselling or other help which is available.  Many companies provide a counselling service, but if not, there are plenty of charities which can help in a wide range of situations.

One major difficulty which many will face is financial.  Even if your workplace is still able to function remotely, many cannot.  This means that your team may have partners who are unable to work through illness.  Or they may have been laid off or moved to shorter hours.  This puts more pressure on your team members who may have become the only wage earner in a household.  So again, it is helpful if you can provide information about financial advice or help  which is available

We need to be aware of potential mental health issues.  People will be feeling isolated, or trapped. They may be facing financial difficulties and/or relationship difficulties.  They may be anxious, frightened, worried about falling sick.  Or they may be anxious about vulnerable relatives or children.  This makes your regular contact even more important.

Celebrating the positives

It is even more important than usual to remember to thank people.  We all need some recognition for what we do  – even if it is just “part of the job”.  This is even more important when you are leading a remote team.  They need to know they are not invisible and that you notice things they are doing.

The world goes on and people have birthdays and other causes to celebrate.  So help them to enjoy their special occasions.  We need to have fun days to enjoy even more than usual.  Celebrate team and individual “wins”.  Give them a reason to keep positive.

Finally, it is helpful to get the team to think about their personal wellbeing.  Encourage fresh air, exercise, healthy eating, even just standing in the garden to look at trees and greenery.  Taking a regular break is really important.  We all tend to get stuck behind our computer, head down and involved and the day flies past without a break.  This is not healthy or productive.

What are the likely reactions to homeworking?

Some people will have only just found this “freedom” and so might spend all their time scrolling though social media and not getting anything done.  But this novelty will soon wear off and the vast majority will knuckle down to work in a few days.

At the other end of the scale, some will be really conscientious – to a ridiculous degree.  They will  want to prove themselves reliable and trustworthy. So they are likely to work solidly without a break – and that is almost a worse problem to manage!

I am already seeing some people who are in a real state of anxiety.  They have been infected by the media and social media and the general scaremongering which is rife at present.  They panic about every news bulletin, social media post, etc and so can’t settle to anything.

Of course, this situation is different from “normal” working at home.  People may have their kids and partners at home. Tthe house is crowded. There is no privacy.  They are keen to get some work done, but it isn’t really practical.

Finally – and of the most concern – there are some people who will withdraw into themselves and go silent.  They are unable to face their fears and anxieties.  They do not have a network around them who can help them to have some perspective. So they internalise it all and withdraw more and more.

As time goes on, things will change

  • Some will get used to it and settle into a routine.
  • Others will find living with their partner so closely doesn’t work, and they will find their own way to manage – move into the shed or a caravan. I predict (sadly) that all this enforced closeness to our loved ones may force a temporary increase in the divorce rate.
  • Some will hate it and can’t wait to get back to normal.
  • There will definitely be a few who continue to need support to stop them becoming more and more isolated.
  • Some (I suspect quite a large majority) will find they love working from home, at least for some of the time, and will demand that it continues when workplaces reopen. I foresee that the world of work may see some permanent changes.

…. And finally…

These are strange and unsettling times for us all (and I really mean “all”).  The whole world is facing this crisis and I find that quite comforting.  Brought together in adversity.  Maybe, maybe not.  But the point is that we are all having to get used to things which are outside our comfort zone and don’t feel familiar.  So reach out to someone if you need some help – there are plenty of others going through the same things you are!

 

If you think this article is useful and you would like to talk about dealing with this  – then contact me for a no-obligation chat.

Jill Aburrow runs an HR strategic consultancy business – JMA HR .  She provides strategic HR advice and support to businesses who want to improve loyalty, growth and profit. Why not join the JMA HR mailing list?  Jill has been a professional strategic HR advisor for over two decades. She is a Fellow of the Chartered Institute of Personnel and Development (FCIPD) and has a Post Graduate Certificate in Employment Law.

 

Love and Leadership

Do the words “love” and “leadership” belong in the same sentence? And what does that word “love” actually mean, anyway?

The dictionary definition is fairly simple.  Love is “an intense feeling of deep affection”.   Or it can be “a great interest and pleasure in something”.

We have all felt love, haven’t we? Love for a parent or a sibling; love for a partner or a child; even love for a pet.  Of course, these types of love are all different from each other. The love of a mother for her child is different from the love of someone for their life partner.  And that is different from the love between two brothers.  OR IS IT?

I couldn’t say that I love my husband differently from the way I love my sister, or my cats.  Yes, the intensity of the feeling might vary, and the physical expression of that feeling might differ, but the way I treat my loved one is no different.  For me, it means you want the best for that person, you want them to be happy, you want them to succeed.  If you love someone, you will go the extra mile for them. You will put yourself out for them. Or you would change your plans to accommodate them.  Their welfare is important to you and you care about what they are thinking and feeling.   These things are common for every type of love.

What do we mean by “love” in the workplace?

Firstly let’s separate the feeling of love from the actions which we take when we feel love.  Then it is easy to see how this can translate to the workplace. Indeed, it can apply to any other situation in our daily lives.

We go to work for a variety of different reasons. The basic reason is usually to earn money to fund everything else in our lives.  But while we are there, we have dealings with other people.  Most of us want those dealings to be pleasant, friendly and helpful.  Our colleagues can even grow into being personal friends.

For those dealings with others to be pleasant and effective, then we really need to love those people.  We want the best for them, we want them to succeed, we put ourselves out for them, we help them. We do this, probably unconsciously, all the time. Maybe we thank people and we help people. Perhaps we teach people what we know.  We help them to do the best job they can do.  The underlying reason we do these things may be that we want them to do the same for us.  We all have a need for love, and the workplace is no different from anywhere else – we want to be “liked”.

So what about love and leadership?

A leader – whether in the workplace or politics, or in a sports team or a country –  would do well to show these outward expressions of love to the people they lead.  Surely a leader should want the best for the team? They should want team members to be happy and to succeed? If those things are true for individual members of a team, then they will be true for the whole team.

In a position of leadership, I would say it is absolutely critical to “love” those you lead.  On that will rest your success as a leader and the success of the outcome you are seeking.

How does a leader show love? Put every single possible step in place to ensure the welfare (physical and mental) of your team. Make sure your team are at the heart of all your plans and decisions. Be prepared to change course (or at least adjust the course) if it will be a better option for people. Consult with your team regularly to temperature test your plans. Make sure everybody is included.

The benefits of love and leadership

The strange thing about love is that the more you give out, the more you get back.  A leader who loves the people they lead will find that those people are prepared to love them in return.  They will bend over backwards to meet deadlines.  Perhaps, they will sing the praises of the leader. Because they feel safe and secure they will do their best work. They will make sacrifices if necessary. In short, they will love the leader.

The question may not be “what are the benefits if I lead my team with love?”  It is better to ask  “what will be the size and consequence of the failure, if I don’t love my team?”

Oh, and what is the biggest benefit of all?  You will find you love yourself, as well.

But what about the difficult decisions?

You may think you would not gain respect if you are “soft” on your team.  My answer to that is that love is not soft.  It comes from a place of strength.  People will respect you far more for being kind, helpful, approachable and, yes – loving.

There are times in business when difficult decisions have to be made. Sometimes we have to do some difficult things. I am thinking about times like redundancies, disciplinaries, even dismissals.  You might think that love doesn’t have a place in these types of action.

But I would say just the opposite.  There have been any  number of really difficult and unpleasant situations I have had to manage.  I have seen every reaction you could imagine. And I am proud that I have helped people when they are facing some of the darkest times of their working lives.  I have treated them as humans.  Yes – I have loved them.

 If you think this article is useful and you would like any strategic HR support or information  on dealing with this  – or any other people-related issue in your business – contact us for a no-obligation chat.

Jill Aburrow runs an HR strategic consultancy business – JMA HR .  She provides strategic HR advice and support to businesses who want to improve loyalty, growth and profit. Why not join the JMA HR mailing list?  Jill has been a professional strategic HR advisor for over two decades. She is a Fellow of the Chartered Institute of Personnel and Development (FCIPD) and has a Post Graduate Certificate in Employment Law.

Things You Should Know About Appointing A Manager

Appointing a manager is probably the most important business decision you will ever make.  If you get it right, you will find that your recruitment bill goes down and your staff retention figures go up.   Your customers will love you and return for more business. You will prevent a huge number of sleepless nights and headaches due to people problems in your business.

How can you be sure you have chosen the right people to be managers in your business?

A good example, or a terrible warning?

How do you want your employees, customers, suppliers, ex-employees to remember your business?  Do you want them to feel confident that your company provides the best service, with the least possible difficulty?  Do you want them to know that your team is knowledgeable, friendly, helpful?  Would you like people to say your company is a great business to deal with?  Or if employees said it was the happiest place to work?

Or would you rather that people warned others not to work in your company?  They might say you don’t care about your employees.  Or customers might complain about bad service from a grumpy employee?  How would you feel if your reputation was for a great product, but that people wouldn’t use your company again?

What have these things got to do with appointing  a manager?

Your managers are critical to the reputation of your business.  Even if they never have any customer dealings.  Of if they manage a support function, rather than the front line.   A poor manager will never be able to get the best from the team.  And the resulting problems will have a knock-on effect on other parts of the business.

Your managers can make or break your business. The investment in your managers is the most important investment you will ever make.  And you need to ensure you get a good return on that investment.

So how should you choose a successful manager?

The very worst reason to appoint a manager

I have seen it hundreds of times.  And it is often a disaster.

Someone is really good at the job they do.  They might be achieving far better results than anyone else.  In so many companies, that alone is the reason why they are then promoted to manage a team of people doing that job.  If they are good at the job, then surely that makes them the ideal person to lead others doing that job?  Wrong!  As well as being a good widget maker, they might also have the skills to train other widget makers.  Or they might be empathic, good listeners.  They might be good at decision-making, team leading, communicating, inspiring others.  But just because they are a good widget maker does not guarantee that they are good at those other things too.

I once knew a sales manager who was absolutely brilliant at sales.  He was able to be charming to customers and to achieve seemingly impossible sales figures.  But he was a bully and his team were all terrified of him.  Soon, some very good  sales people left the company.  And the people who needed some development and encouragement never got it.   The team performance started to drop alarmingly.  The team effectiveness spiralled downwards and the sales figures for the team became very low.   Eventually, the CEO took action and the manager was moved.  He was replaced by a manager who had people skills and who could get the best from the team. Magically, the figures started to improve and the team overall became more effective.  Their figures were consistently good – and not reliant on just one good performer.

Tips for appointing a successful manager

The most important skills needed by a successful manager are people skills.  These include things like the ability to communicate and to understand what motivates others.  They need to be able to deal with stressful situations for themselves and their team.  They need to manage conflict and change.  They need to be able to inspire and encourage.

But you don’t need someone who is a soft touch and gives in to every demand made on them.  They must be decisive and able to navigate difficult decision making processes.  Then they need to be able to communicate their decision and the reason.

Additionally, your investment should include initial and ongoing management training.  You cannot throw someone into a management role and expect them to just pick it up by themselves.  Many of the necessary skills can be learnt and developed with practice.

And what about the time to manage people?  Managing a team  can take up an enormous amount of time and energy.  Doing it successfully requires planning and giving time to the team members.  So a team manager cannot also hold down a fulltime job doing other things.  The team manager needs to view managing the team as the major part of their job.  Any other work they can also do is a bonus!  This is another reason not to give your best widget maker the promotion to being the widget team manager.

Planning Ahead

As with every other aspect of your business, my most important piece of advice when appointing a manager is for you to plan ahead.  Design your management structure before you need to create or replace managers.  That way, you can give serious thought to the qualities of the person you are seeking to appoint.

If you think this article is useful and you would like any strategic HR support or information  on dealing with this  – or any other people-related issue in your business – contact us for a no-obligation chat.

Jill Aburrow runs an HR strategic consultancy business – JMA HR .  She provides strategic HR advice and support to businesses who want to improve loyalty, growth and profit. Why not join the JMA HR mailing list?  Jill has been a professional strategic HR advisor for over two decades. She is a Fellow of the Chartered Institute of Personnel and Development (FCIPD) and has a Post Graduate Certificate in Employment Law.

A Strategy To Increase Financial Returns For Your Business

It is the start of a new year and a new decade.  This year can be the best ever for your business.  You want to improve your financial returns and see the benefits of all your hard work.

Your employees are your best asset – you often say as much.   But do you really mean it?  And, if you do, do you know how to get the best from them?

This is where a strategic Human Resources (HR) plan comes in.

Why do I need a strategic HR plan?

You may know what your Human Resources team is employed for.  They are there to recruit people, to write policy which will protect your business.  And then to implement that policy and make sure it is followed.  When things go wrong, HR is there to help you with difficult things like redundancy or disciplinary action. Even the really bad stuff- like dismissing people.  HR will then support you if the worst happens and legal action is taken against you in the Employment Tribunal.

But what about strategic advice?  You have strategic financial plans and marketing advice.  But there is no need for an HR presence at the top table – HR is an operational, back-room function.  It is a necessary drain on the business.  It doesn’t produce any revenue, or improve your profits.  Or does it?

What difference does HR strategy make?

Human Resource planning should be at the heart of every business decision you make.  If your employees truly are to be your best asset, then doesn’t it make sense to invest in them? A strategic HR plan will help you to maximise the investment in your employees – which is very likely to be your largest investment.

A strategic HR plan will show you how to  improve your financial returns on that investment.

What are the financial returns from a strategic HR plan?

In terms of real financial returns, there are six key areas where a strategic HR plan can make an enormous difference for your business.

  • Return on Sales

Each sale is worth more if your production costs are kept down.  This includes recruiting the right people in the shortest possible timescale.  It means retaining them in the business once they have been recruited.  Strategic HR can help you manage the performance of the individual and look after their wellbeing.  All of those things make them work efficiently and effectively and reduces production costs.

  • Return on Assets

If you get the right people in place, train them properly and look after them, then your assets will be better maintained.  The use of the assets will be optimised.

  • Revenue growth

This really just means more sales, which can be achieved by better customer service and increased numbers of customers.  Again, your employees are key to this and a proper strategic HR plan can have a huge impact on this aspect of the business.

  • Profitability

Profitability is increased because of the revenue growth, as already discussed.  Again, if you look after your employees, then your expenses will be reduced (less absence, greater retention, higher work rate).  Because your revenues are up and your expenses are down, then your profitability is increased.

  • Market capitalisation

If your company is traded on the stock market, then your value per share is important.   Your employees are key to this equation, as they affect all the other financial impacts, as discussed above.  If your employees feel valued and loyal, then there is likely to be a positive effect on market capitalisation.

  • Revenue per employee

Finally, if your employees are happy and feel valued and engaged in their work, then they will be more effective and efficient.  This, coupled with reduced absence and lower turnover, can impact your revenue per employee.  This is another critical area for the business where a positive HR strategy can really pay dividends.

HR – a critical strategic business partner

This all demonstrates the fact that strategic HR has a positive impact on all of your financial measures.When your staff are happier, you spend less on absence cover, recruitment, performance improvements, and so your financial returns improve on sales and on assets.

If customer service has improved and the speed and amount of work has increased, then the obvious outcome is revenue growth and higher revenue per employee.   And because your revenues have improved and your expenses are reduced, this means that your profitability is higher.

If you think this article is useful and you would like any strategic HR support or information  on dealing with this  – or any other people-related issue in your business – contact us for a no-obligation chat.

Jill Aburrow runs an HR strategic consultancy business – JMA HR .  She provides strategic HR advice and support to businesses who want to improve loyalty, growth and profit. Why not join the JMA HR mailing list?  Jill has been a professional strategic HR advisor for over two decades. She is a Fellow of the Chartered Institute of Personnel and Development (FCIPD) and has a Post Graduate Certificate in Employment Law.

How To Help Your Employees Have A Happy New Year

Firstly, I would like to wish all my readers a Happy New Year.  I hope you have all had a good break and have come back to work refreshed.  I hope you have renewed interest and energy and exciting plans for a new decade.

Of course, we all feel renewed and refreshed after a lovely Christmas break with friends and family, don’t we?

Well, actually, the answer is different for all of us.  We give each other a cheery greeting and wishes for a happy twelve months ahead.  When we say “Happy New Year”, it is much like asking how someone is.  We mean it genuinely and  – if we think at all about it – we hope that they are well and happy.  But we rarely take the time to properly consider whether someone is genuinely looking forward to another year.  In reality, they might be feeling lost.  Or they might even be dreading the future.

Reasons why some people dread a new year

We make assumptions that everyone has enjoyed their Christmas break.  But the truth can be quite different.

When couples and families are forced into spending time together for more than a few hours, they can discover unpleasant truths.  Sadly, many people seek advice on divorce in January.  They have discovered over the Christmas period that they just cannot live together any longer.  Even if divorce is a step too far, some people find that their family relationships have changed. Or they may have discovered family problems which were previously unknown.

A happy and successful Christmas can bring other problems.  January can bring enormous credit card bills, or overdraft payments. Even when people earn a good salary, it does not follow that they are good at managing their financial situation.

Or there are those who have over-indulged themselves at Christmas.  We often eat rich food, in much greater quantities than our bodies can process.  Or we might drink more alcohol than usual, for longer periods, or at different times of the day.  This can lead to a need to give up things we normally enjoy, like chocolate or alcohol.  Or we decide to go on a weight-loss plan.  Then, when these new regimes prove hard to stick with, we beat ourselves up for not resisting.

New Year – new opportunities

Of course, some may have used the break to think about their life direction.  It is often a time when people come back to work with a plan to change roles, or even move to a different employer.  Some will decide that they want to leave the safety of employment and set up in business for themselves.

January is also traditionally a time when people start to plan their holidays for the year.  They will start dreaming about a sun-drenched beach.  Or they might prefer cultural breaks, or learning a new skill.  We are keen to save our spare cash to pay for our holidays.  We might spend our lunchtimes and breaks looking at exotic destinations and comparing travel costs.

Things beyond our control

In the northern hemisphere, the weather in January can make life difficult.  As I write this article, we are slowly recovering from storm Brendan in UK.  There has been torrential rain across the country, coupled with very strong winds and high tides.   We have to contend with flooding, trees down, huge waves breaking over sea-defence barriers.  This is fairly standard for this time of year, although maybe more extreme than previously.  But the big concern is for the future – what will the next decade bring in terms of climate change and altered weather patterns?

And, of course, colder and wetter weather brings illness.   This is the time of year when we all have colds, flu, upset stomachs (from all that over-indulgence, maybe?).  Many people may have had a rotten Christmas break because they felt too ill to enjoy it. Or their partner or children were ill.  Or maybe the whole family went down with something nasty.

Mental health concerns

Christmas is a time when our mental health can take a real knock.  The perceived joy and fun going on at Christmas can be in stark contrast to our own situation.  If we are lonely, then this can become unbearable at Christmas.  And it is not just those who live alone who feel lonely.  Returning to work can be a welcome relief and return to normality.  Or it can just make us realise how bad things have got.

Many of us put our problems to one side and decide to enjoy Christmas.  The holiday break can be a welcome relief from our concerns.  But now that the holiday is over, we have to face up to our problems again.

Why is this the employer’s problem?

All of these things, good and bad alike, can make it really hard for us to get motivated again.  We have had a break from normality and finding our pace again can be difficult.

If we have had a great time, then we don’t want to face the return to our usual situation.   It can be really hard to throw ourselves back into work mode.  If the holiday has been less good, then it can be really difficult to face up to those problems and difficulties which we have been avoiding.

Either way, our productivity can be low and our employer may not get the best from us during January.   And this is probably a time of year when they were expecting great strides and renewed energy from us.

So how can an employer turn this around?

There are so many things which a good employer can put into place to enable a successful January and beyond.

There is help available to tackle many of these issues.  If an employee is facing personal problems, an employer can provide a counselling service, or legal advice.  At the very least, you can point the employee in the right direction to get appropriate help and support.

You may want to consider flexible working, or different working patterns, or moving people into different roles.  You should be holding discussions, consultation, regular conversations with your employees.  That way you can find out what help they need, what direction they want to move in, what their plans are.

If people are having financial problems, there are many debt counselling schemes.  There are interventions to help people reduce financial outgoings, to save, to plan for their future.

There are wellbeing services you can consider, from massages, to meditation, to practical help, to fitness, weight loss, dietary control.   At the very least, you should be making sure they take regular breaks and go outside to see some greenery.

You might want to consider training and development plans to help people move in their preferred direction.

Steps towards a Happy New Year

I have deliberately talked about the difficulties and problems which can come as a result of the Christmas and New Year break.  Of course, the vast majority of your employees will have had a great break and will be feeling refreshed and ready for the next challenge.

But it would be great if you can think about ways to help your employees really have a Happy New Year.  The best way to do that is to talk to them and find out about their concerns, their plans, their dreams.  Then you are in the best position to help them.  If you help them, then they will help you to ensure that your business is successful and brings you a very Happy New Year!

If you think this article is useful and you would like any strategic HR support or information  on dealing with this  – or any other people-related issue in your business – contact us for a no-obligation chat.

Jill Aburrow runs an HR strategic consultancy business – JMA HR .  She provides strategic HR advice and support to businesses who want to improve loyalty, growth and profit. Why not join the JMA HR mailing list?  Jill has been a professional strategic HR advisor for over two decades. She is a Fellow of the Chartered Institute of Personnel and Development (FCIPD) and has a Post Graduate Certificate in Employment Law.

 

Flexible Working At Christmas – A Gift For Your Staff And Business

Flexible Working at Christmas can be such a huge benefit. You may already embrace flexible working within your organisation. But if you don’t, then Christmas is a time of year when you might think again.

In general, there are many good reasons to allow flexible working.  It can increase productivity, retention, improve trust and wellbeing.  But at this time of year, above all others, the gift of flexible working can make a massive difference in your workplace.

This article will look at a few of the reasons why your employees will thank you for allowing flexible working.  If you ask them, they will probably come up with things I haven’t listed here.  But they are not the only ones to gain from flexibility.  Your business will benefit too.

School Holidays and Caring Responsibilities

School holidays are among the most obvious issues which arise at this time of year.  Schools close for the holiday period and parents have to make alternative arrangements for childcare.  This may mean using up their own hard-earned holiday allowance.  Or it may be the additional cost of paid childcare.  Either way, many parents will be very grateful for some flexibility which allows them to be there for their kids.

And it is not just those with children.  Many of us have caring responsibilities and they don’t all involve children.  Day centres for the elderly or disabled also close at this time of year, or have staff shortages.  The additional burden falls on the nominated carers. Paid carers also want time off to be with their own loved ones.  It can help enormously if you can allow flexibility in how and where your employees do their work for you.

Nativity Plays and Carol Services

While we are thinking about parents, we should consider that they are likely to want to take time out for various activities.  Schools put on nativity plays and carol services, or even just Christmas parties.  It is only natural that parents want to attend and support their children.

Again, it is not just those with children.  It is the time of year for parties and celebrations. It is a time for short break trips to visit Christmas markets, or see various tourist sites with Christmas lights.  Whether or not people actively celebrate Christmas, many want to be with their families.  For some, that can mean extensive travel.

If you can give the flexibility to allow people to fit all these arrangements around their work, you will make huge strides towards a culture of trust and mutual benefit.

Driving Home For Christmas

Driving, or any other form of travel, can be incredibly stressful at Christmas.  Rail and bus timetables are often disrupted.  In the northern hemisphere,  the winter days are shorter.  So travel to and from work is done in the dark.  The roads are busy.  Often the weather can be bad, wet or snow, or both.  And there is always a concern that someone may have had too much to drink.

If we can adjust the times at which we travel, then it can be such a relief.  Or maybe even cut out the commute to work completely.

And on the subject of alcohol, what about last night’s party? How many of us can say we have never been to work with a hangover?  The effects of alcohol hang about a lot longer than we think.  Even if we don’t feel ill, we may be slow to react – or less alert.  Certainly, we are not safe behind the wheel of a car.   Even if we make it safely in to work, then how productive will we be?  If we could have a later start and finish later, or make the time up another day, then that could really help.  It might also mean we produce better results.

Preparations for Christmas

For many of us, Christmas is a really busy time of year at home.  There is extra cooking to do.  Making a cake or preparing party food.  There are extra beds to make up for all those visitors.  Not to mention the shopping.  And wrapping up the Christmas presents.  Writing cards and letters and decorating the house.  All of it is great fun, of course, but it all takes time and adds to the stress.

If our employer is flexible  we can work at home, or adjust our hours.  This helps us to plan better and achieve all those extra things without so much anxiety.

Which means that flexible working is also good for our wellbeing.

Business benefits of flexible working at Christmas

As an employer, you may think that this is all about your employees.  And, of course, it is a huge benefit for them.

But you will reap the rewards as well.  When you allow flexible working, your staff will be less stressed.  They will be able to concentrate properly at work and their productivity levels will be higher.   They will be happy and more healthy and that will affect their dealings with their colleagues, and your customers and suppliers.

The biggest benefit for you as an employer will be the increased trust between you and your employees.  Your reputation as a good employer will be enhanced.  That can only improve retention and recruitment, as well as giving a happier workplace.

So give your employees the gift of flexible working this Christmas, and see what gifts it brings for your business in return.

 

If you think this article is useful and you would like any strategic HR support or information  on dealing with this  – or any other people-related issue in your business – contact us for a no-obligation chat.

Jill Aburrow runs an HR strategic consultancy business – JMA HR .  She provides strategic HR advice and support to businesses who want to improve loyalty, growth and profit. Why not join the JMA HR mailing list?  Jill has been a professional strategic HR advisor for over two decades. She is a Fellow of the Chartered Institute of Personnel and Development (FCIPD) and has a Post Graduate Certificate in Employment Law.

We Wish You A Merry – And Inclusive – Christmas

Christmas is an inclusive time.  We welcome friends and relatives and want to include everyone in our celebrations. But Christmas means different things to different people.  We all go a bit mad at Christmas, I think – in a positive way.  We spend far too much money – and worry about the consequences in the New Year.  Many eat and drink far too much and often regret it.  But there is always January to start that weight-loss plan, or to go without alcohol.

Of course, for Christians, it is a time of great celebration and the Christmas religious services are special.  They are also amongst the best-attended during the year. There are beautiful carols and hymns and Midnight Mass on Christmas Eve.

But what about all those who don’t want to  – or are unable to – celebrate Christmas with everyone else?  How can employers ensure that they are treated fairly and feel included at this time of year?

Some things which make an inclusive Christmas at work

As employers, we need to be aware of some of the areas which might cause arguments at work.  Alternatively, some of our staff may be unhappy about Christmas celebrations in the office and would prefer a different approach.  Some may be unable, physically or mentally, to enjoy the celebrations.

There is no need to be a kill-joy.  Christmas is a wonderful time when most of us feel generous towards others.  It would be a shame to bring in rules and regulations which change that feeling.  I am certainly not advising you to stop people from celebrating.  But it never hurts to consider how everyone is affected.

In some workplaces, Christmas is a time when people use up annual holiday.  Some businesses shut down over the Christmas period.  Other companies find that Christmas is the busiest time of their year and they cannot allow people to take time off, other than the bare minimum.

But there are some things to consider – some people may want to have additional time off at Christmas to attend events at their children’s schools, or to take part in religious activities.  Whilst some others may want to save their holiday.  Some want to use it at a different time of year.  They may want to have time off at a different season for other religious observance, not Christian festivals.  Or they may prefer to work when everyone else is off and it is quiet on the roads or in the workplace.  With a bit of planning, it should be possible to accommodate all of these needs.

Jingle all the way

Even if you have a general rule not to have music in the workplace, Christmas is a time when people ask for an exception.  Many of us like to listen to Christmas music while we work.  But others are very sick of the same music which is played in shops and everywhere else at this time.  Some may prefer carols and religious music.  Many might prefer no music at all. Some may find it more difficult to hear and communicate with others if there is music.  To be inclusive at Christmas, we need to try and accommodate all these needs.

Of course, it is impossible to please everyone.  So you may need to allow music between certain times only.  Or allow people to use their own headphones and devices so that they can listen but don’t disturb others.  Or you may have an agreement that there should be music all the time, or no music at all.

They come from the East, bearing gifts

Christmas is a time of giving.  We like to give gifts and cards to each other and this happens at work as well as in our private lives.   Some people give a card to all their colleagues, some don’t give anything.  Alternatively, some like to give to a charity instead of giving cards.  Additionally, many workplaces organise a “secret Santa” pool where a gift is bought anonymously for a name pulled from a hat.

All of these things are fun and an employer who did not allow such things would be open to criticism from the workforce.  But not everyone wants to take part in this giving.  Some may have a religious objection.  Some may not have the money to join in.  Others may just find it pointless.  It is important that nobody is forced into taking part.

zxAnd you definitely need to ensure that people are not criticised or made to feel uncomfortable if they choose not to participate.  We can be very cruel to each other, especially where people may have different cultures or traditions from our own.  As the boss, your job is to ensure that people can enjoy the festivities, but are not excluded because they choose not to do so.

Eat, drink and be merry

There are other potentially difficult areas to get right for an inclusive Christmas.  Food and drink can cause all kinds of problems.  It is natural and fun to bring in some extra chocolate or mince pies or biscuits at this time of year.  Many places also have Christmas parties, either within the workplace or externally.  This is also likely to mean alcohol flows and far too much rich food.  Of course, it is all part of the fun and should not need to be restricted.

But you need to think about those who do not wish to be involved.  It is fine if someone prefers to stay away from a party.  Or if someone declines food or drink.   And it might be a good idea to make sure everyone knows that it is acceptable for someone not to be involved.  It is about personal choice.

What can I do to ensure everyone is included?

Anyone who regularly reads JMA HR articles will already know that my first advice is to consult, consult, and then consult again.

If you want your employees to feel included, then you need to find out how they feel about your planned festivities.  Maybe their choice is not to be included,  and that, of course,  is a personal decision.  It may be that the best way to include everyone is to allow them the freedom to exclude themselves.

Another major issue can be colleague pressure.  When we are having a great time, we want everyone around us to have a great time too.  But sometimes it is hard to understand that other people may not enjoy our way of celebrating.  Your communications with employees must emphasise that it is not acceptable for people to feel forced into joining in.  Nor is it acceptable for people to be criticised or ignored because they choose a different way.

Lonely This Christmas

While I was researching this article, I came across an old news item from The Guardian newspaper.  This looked at how non-Christians celebrate Christmas.  Although this piece was written a few years ago, I imagine that nothing much has changed.

The overwhelming message from this article was positive.  Everyone thinks of Christmas as a time to spend with family and friends.  I think that chimes very well with the Christian message of this time of year.

But it did occur to me that not everyone has family or friends.  Or people may not have family near enough to spend time with them at Christmas.  I think there is one thing which every employer can do to ensure an inclusive Christmas for their workforce.  We need to know and understand our employees.  We need to open work to them, if that is their refuge at this time of year.  Or at least let them know the alternatives.

Many charities are glad of help at this time of year.  Or churches and other religious organisations open their doors to provide food and company for the lonely.  Some restaurants and cafes open to provide coffee, warmth and companionship to homeless (or lonely) people.  Find out what is going on in your location, so you can advise your employees.  Encourage those on their own to volunteer their services. They can then choose not to spend Christmas on their own.  That would be the very best inclusive Christmas gift an employer can give.

If you think this article is useful and you would like any strategic HR support or information  on dealing with this  – or any other people-related issue in your business – contact us for a no-obligation chat.

Jill Aburrow runs an HR strategic consultancy business – JMA HR .  She provides strategic HR advice and support to businesses who want to improve loyalty, growth and profit. Why not join the JMA HR mailing list?  Jill has been a professional strategic HR advisor for over two decades. She is a Fellow of the Chartered Institute of Personnel and Development (FCIPD) and has a Post Graduate Certificate in Employment Law.

How To Plan A Happy Workplace Christmas

Christmas should be a really happy time of year.  It is a holiday period and we all look forward to a break from work.

Or do we?

For some people, Christmas is a nightmare.  For others it can just be a time of chaos and confusion.  Some think it is no different than any other time of year.  Others wish it would all just be over quickly.  Some want it to be Christmas all the time.

Employers have an added dimension.  We need to try and keep productive, but allow our staff some leeway and time to enjoy themselves.  But what should we allow, or not allow?  What are the pitfalls that face us as Christmas approaches?  How can we make sure our business doesn’t suffer over the holiday period, but our employees have a great time?

How should employers start to plan for Christmas in the workplace?

There are so many things to think about which can make working at Christmas either great or horrible.  It can be your most successful time of year, or your slackest time.  Of course, you may not always be able to plan which of these is the case.

Do your employees want to be at work at Christmas?  Or not?  Do you have enough volunteers to cover peak times?  Or do you need to work out a rota?  Can you allow everyone to take time off or holiday over the period?  Maybe you need to stop all annual leave.  What about time off for religious festivals?  What about time off to support family activities (school carol concerts, nativity plays)?

Have you thought about cultural diversity?  Your staff may not all want to celebrate Christmas or to have time off.  It maybe the case that they prefer to keep their annual leave for other occasions, or to have time off for other religious or cultural activities.  Can you accommodate all of these wishes?

Time out at Christmas

One contentious issue is time off work.  Do you want to close the business down for a few days?  And can you afford to do so?  If so, does everyone who works there want to have time off forced on them, or would they rather work over the holiday period?  If you are shutting down, has everyone got to use up annual leave?  Have they got enough annual leave?  Will you give extra time off?

Will you let people leave early on Christmas Eve, or do you expect them to work the full day?  Is your business going to be shut on Christmas Day, or will you be open as usual.  If it is the latter, how will you organise who works on that day?

Celebrations

Things you need to consider under the heading of celebrations are many and varied.

Your employees may want to have an office party, or a meal out.  You need to consider whether this should be in their own time or whether you will give additional time off.  You might want to contribute to the cost.

What about music in the workplace?  Some people like to have Christmas music while they work.  Others hate it.  Some like the popular Christmas music which is played on the radio and in shops all through December.  Others would prefer classical or religious music or carols.     Will you allow music all the time, or only at certain times, or not at all?

Many people like to bake cakes and food at Christmas and bring sweets, chocolates, cake or other food into the workplace.  Are you happy for that, or do you need to lay down some rules?  What about drinks?  You may not normally allow alcohol in work, but would you make an exception at Christmas time?  If so, what rules will you set around it?

Gifts and Giving

People like to give cards and presents to each other at Christmas and that, of course, is a personal decision.  But some workplaces organise a “secret santa” where each person receives a gift.  Of course this can be fun, but again you may need to set some rules about cost or type of gift.  Some people may choose not to take part and that is fine, but you need to make sure they are not made to feel uncomfortable about that decision.  I have been on the receiving end of some fairly questionable gifts through secret santa.  People think it is funny to give an offensive gift when it is done anonymously and it can be very difficult if it is not properly controlled.

This might be a good time of year to make some corporate contributions to a local charity or to encourage employees to volunteer to help others in some way.  Your employees and clients will be very supportive of you if you can give a little extra at this time of year.

Getting to Work and Flexible Working

Whether or not you already have a culture of flexible working, this might be a good time of year to relax the rules.

In the UK, the weather can be bad at this time of year and the days are short.  We have darker mornings and earlier evenings.  Travel can be difficult for people in the dark and in poor weather.  In the final run up to Christmas, there is the additional worry of drunk driving as many people have too much alcohol and don’t realise that one extra glass can make their driving very dangerous.

People have children who are taking part in seasonal activities and parents may well want to be able to take time out to attend a carol concert or school play. School holidays are an additional problem for parents to deal with and they may need some flexibility to manage childcare.   Or people may have other caring responsibilities, hospital visits or older people to consider.  Unfortunately, these arrangements can become more difficult at holiday times.

Strained Relationships

Christmas should be a time to relax and enjoy ourselves. But for many, the stress just piles on us before and during the holiday period.  There is so much to organise, so many calls on our time and our money. We sometimes dread spending time with difficult family relationships or unwelcome guests and we put pressure on ourselves.  All of these things can cause major health and wellbeing issues.

Additionally, the increased likelihood of colds, flu and seasonal illnesses.  Not to mention self-inflicted problems from too much alcohol or too little sleep.

All of these things are generalisations and will not affect many of us.  But they will definitely affect a large proportion of our workforce.

Giving employees their best Christmas ever

Christmas needs careful planning – as with so many other things in the world of work!

As always, if you want to give your employees the best Christmas present, then consult with them about what works and what doesn’t work.  You will never please everybody all the time.  But if you know what the majority of people want, then you have half a chance of giving them a happy Christmas at work.

And who will benefit most from that?  The employer, of course.

This could be your best Christmas ever!

If you think this article is useful and you would like any strategic HR support or information  on dealing with this  – or any other people-related issue in your business – contact us for a no-obligation chat.

Jill Aburrow runs an HR strategic consultancy business – JMA HR .  She provides strategic HR advice and support to businesses who want to improve loyalty, growth and profit. Why not join the JMA HR mailing list?  Jill has been a professional strategic HR advisor for over two decades. She is a Fellow of the Chartered Institute of Personnel and Development (FCIPD) and has a Post Graduate Certificate in Employment Law.

How High Productivity Will Prevent Resignations

What is high productivity and how can we achieve it?

I have been writing articles about improving productivity for the last two or three months.  There are often press items about how the UK is suffering from low productivity.  Employers are continually being encouraged to do things to improve productivity.

But what does high productivity mean?

What does “high productivity” actually mean?

Essentially, to be highly productive, we need to make the best use of our time and resources.

This does not necessarily mean doing things more quickly.  If we rush things and make mistakes, we might need to do them again.  So that is not very productive.

Productivity is not about perfection.  We might want to be the best at what we do.  We might want to manufacture the very best products in our field.  Or maybe we want to beat the competition and make our items better than others that are on offer.  But being the best may not be productive.  It can take a long time to produce something which is better than the competition. Others might be churning out something which is not quite as good, but at a faster rate, or lower cost.  So who is then the more productive?

Sometimes “good enough” is good enough

If our products are of a standard which is acceptable and which sells well, then we may not need to produce the very best.  Of course, we may want to have a reputation as “the best”.  In that case, we need to strive to create perfection.  But the majority of businesses can do very well by producing a quality that is good enough, but not perfect.

If we do want to produce premium goods and be known for being “the best”, then our measure of productivity will be different to that of our competitors.

High productivity is not an absolute and is not strictly measurable.  It is also something which changes on a daily basis.  It depends on a variety of things, only some of which are under our control.

Factors which affect high productivity

Things which affect high productivity are many and varied.  If we employ people, then those employees have a large impact on the rate of productivity.  If they work quickly and accurately, then the business is more likely to be highly productive. When they are not able to work as speedily as we would like, then they may be less productive.

The availability, cost and quality of raw materials to produce our end goods has a huge impact on the productivity of our business.  This may – or may not – be within our control. But how we manage the supply chain is critical. We may need to regularly review our suppliers.

The weather, state of the transport system, global economy, clearly all have an impact.  These things affect us all and so our competitors also have to manage these peaks and troughs.  But they are often outside our sphere of management.

Managing people to create high productivity

The one factor which is in our control is the way we manage the people who work for us.  On a daily basis, there may be external factors in their lives which affect their individual productivity.  We may have a limited ability to change that.

But how we manage people in general, and individuals in particular, is a critical factor in the level of our business productivity.

As human beings, we all want to be valued.  We all want to be loved and appreciated.  This is true in the workplace as much – or more – than in our private lives.  We have a need to be accepted and to believe that we are useful.  We shine more brightly when we know our purpose and feel appreciated.

The one, major, thing which every employer can do to improve productivity within the workplace is to value, thank and cherish our employees.  Do they know their purpose and how their particular role fits into the overall business vision?  Do they understand that you appreciate their efforts and value their input?Can they be sure they have the right skills to do the job well?  Do they believe they are being paid fairly for their work?  If the answer to all of those questions is “yes”, then you are well on your way to high productivity in your workplace.

A salutary tale

I had coffee with a friend this week.  She has recently left her workplace after 9 years in her job.  When she told her boss she was leaving, he said he was really disappointed.  He said she was highly skilled and that he really appreciated her work.

Too little, too late.

Her feeling was this.  Had he told her how she was valued earlier in their working relationship, she would probably never have got to the point of moving on.  Had she felt appreciated and fairly paid, then she would never have looked for another job.

I have known employers who offer a pay rise to prevent someone from leaving the company.  Sometimes that offer is accepted.  But it is never a good solution. People will not feel the warmth from a pay increase for long.  They will remember that they had to resign to get the appreciation.  So they will keep looking for a better employer.

If you want to improve productivity, then look after your employees – and do it now.

If you think this article is useful and you would like any strategic HR support to work out a plan for higher productivity, then  contact us for a no-obligation discussion about how we can help.

Jill Aburrow runs an HR strategic consultancy business – JMA HR .  She provides strategic HR advice and support to businesses who want to improve loyalty, growth and profit. Why not join the JMA HR mailing list?  Jill has been a professional strategic HR advisor for over two decades. She is a Fellow of the Chartered Institute of Personnel and Development (FCIPD) and has a Post Graduate Certificate in Employment Law.