Should it be Human Resources or Personnel? Two people have raised the point with me this week that it was “better” when it was Personnel. After all, people are people – not resources like staplers or widgets, which employers can discard when there is a problem, without considering feelings or anxieties.
Why Human Resources?
Historically, the Welfare department looked after the people. Then Welfare was re-branded as Personnel, to get away from the “nanny” image. But we have moved on a bit since then. People are a resource and there is no getting away from that. Of course, they are different from staplers and need different treatment, but they are a resource which contributes to the effectiveness and success of a business. So calling them “Human Resources” does what it says on the tin – they are human and they are resources – and the role of the HR department these days is very different. Whilst there is still an element of pay and rations, the HR director acts as a strategic partner to the business. HR is there to help the organisation to use their workforce in the best way to achieve their business aims.
So what is the problem?
The real message behind this concern about the name, is that people feel unloved in the workplace. They feel as though their employer does not consider their feelings or consult them. They feel used (like a stapler) and then ignored. As I have stated before, people want to feel they are part of the organisation. They want to feel that they matter, and they want to be treated fairly and professionally.
If you get this right, then it doesn’t matter what you call the workforce – personnel, human resources, pineapples (!). They will be happy and loyal and will be a great asset and ambassador for your business.
We will provide some help for you to achieve this in the near future. Watch this space!